SUPPLY CHAIN MANAGEMENT | 4 minute read
Companies selling online are increasingly implementing new inventory management and shipping technologies that enable them to make data-driven business decisions and handle business operations centrally.
To maintain a competitive edge in 2018, businesses must focus on streamlining their workflows and optimizing operations, so that they can focus on growing their business. They also must make it easy for customers to buy products, by keeping their shipping technology current and continuously track shipments, notifications and customer service - without any additional overhead.
Shipping is a vital part of the eCommerce workflow, therefore we recently hosted a webinar with ShipStation which discussed why, when selling online, eCommerce businesses must consider a cloud-based inventory and shipping solution as part of their ecosystem.
Robert Gilbreath, who is the Vice President of Marketing and Partnerships at ShipStation discussed how buyer’s expectations have rapidly changed over the last few years due to Amazon Prime, Ebay Fast & Free, and same day deliveries. Customers are now expecting their orders to arrive quickly with little or no cost at all. They also expecting a very transactional process where they are constantly engaged and know exactly when their package will arrive.
ShipStation automates the shipping process by eliminating manual work and errors, which then reduces the shipping cost for the business. This enables the business to charge their customers less for shipping, which keeps the business competitive and the customer happy.
Bruce Warren, who is the Vice President of Global Marketing at QuickBooks Commerce discussed the benefits of using a cloud-based inventory and order management system and how it can enhance a wholesaler’s business experience. QuickBooks Commerce empowers businesses to control their inventories and monitor stock levels, while ShipStation enables effortless order shipment and fulfillment. Bruce also goes into detail explaining how QuickBooks Commerce acts as the
single source of truth for the entire commerce workflow, making it
easy to process and track orders.
By utilizing QuickBooks Commerce’s inventory and order management system and ShipStation’s shipping solution, business can now streamline their workflow process while enabling customers to receive their orders faster and at a lower cost. This ultimately enhances the customers’ experience and turns them into a returning customer.
