At TradeGecko, our vision is to enable every commerce entrepreneur to build an amazing business, and we want to be the platform that helps you grow, scale, and optimize your business. It’s been an awesome year at TradeGecko, and we’d like to share some of our 2016 milestones with you:
Opening our North American office
To better serve the North American region, we opened our Toronto office on May 16th, 2016. Members from the Sales, Support, and Success teams are now a phone call away 24/7.
If you’re looking for the right software to grow your business, our Sales team understands the unique business environment you’re operating in, and they’re ready to assist you in making your business a success.
For existing customers, our Customer Success Managers are there to ensure you’re getting the greatest possible value from TradeGecko. Whether you need help to install, maintain, or upgrade TradeGecko, our Support Advocates are there to guide you.
New reporting features
In 2016, we listened when you told us that you wanted better reporting functionality. So we’ve reorganized our intelligence section to make data more accessible and enable you to make better business decisions.
We’ve improved our filters and navigation for our intelligence section so you can customize your reports according to your choices through custom dimensions. As a business owner, exploring your sales data from different angles can offer unexpected insights into new opportunities, and we want to make it easy for you to do just that. To offer you further insights into your business, we’ve added an Historic Inventory Report to let you to track your stock levels and Moving Average Cost at any point in the past.
Mobile devices are becoming an important way for you to manage your business. We’re the first in our industry to develop a mobile app as part of our product, and over 50% of you are using TradeGecko Mobile to manage your business and sell on the go.
If you have a sales team, TradeGecko Mobile is great for enabling you to sell more, and we’ve seen plenty of you using the app during trade show season with most of your orders coming in through mobile. On top of creating orders on the go, TradeGecko Mobile doubles up as a CRM app that you can use to call, email, and message customers from your mobile. We even included maps, which are perfect when you are visiting customers and suppliers.
Mobile is about forward thinking. We’re not just thinking about today—we’re looking at how we can grow with our customers by providing them with the platform they can use now and in the future. And mobile plays a big part in that." - Alex Smee, Lead Designer.
As we move into 2017, we want to provide you with more than just the basic inventory features on TradeGecko Mobile. We now offer access to basic reports so you can get insights into your business anywhere, anytime.
Improving our eCommerce channel integrations
We want you to focus on selling more and growing your business, so we’ve improved the way we sync with Shopify.
In the past, you might worry about whether your orders and products are synced across Shopify, Woocommerce and TradeGecko. Now, you can ensure every product and order is accounted for. We have product and order listings for Shopify and Woocommerce so you can easily identify which products and orders aren’t synced, and in the event of a discrepancy (eg. an order is fulfilled in TradeGecko but not in Shopify), you can enter the system to correct the error.
If you manage eCommerce stores in different countries and languages, we now have an option to sync only the price and stock, without touching your product descriptions. We’ve also made improvements to speed up the uploading process when you update your products in bulk using .CSV files.
Now with faster updates and the ability to fix product and order discrepancies, you can focus on selling more instead of waiting and worrying.
We need to focus on optimizations and scaling for people with really active accounts. We need to make sure TradeGecko can scale up along with our customers.” - Philip Deazeta, Senior Software Engineer
Updating our B2B eCommerce store
B2B is becoming increasingly important when it comes to increasing your revenue, and we want to support you so that both you and your retailers are getting the best. As you use our B2B eCommerce store to sell more, we’re concentrating our efforts on ensuring a great user experience.
Our goal is to create an end to end eCommerce experience for wholesale that’s as easy as shopping on Amazon.” - Evgeny Lazarenko, Product Manager
We want to make the workflow easier so you can focus on selling and maintaining a great relationship with your retailers instead of being bogged down by inefficiencies.
We’ve changed the admin section to make it easier for you to manage customer access to the B2B eCommerce platform. We’re also always working on stability improvements so you can offer your customers a great shopping experience.
In 2017, we’re planning to move closer to our goal of an end to end eCommerce experience for wholesale. We’ve heard your requests for custom domains for the B2B eCommerce platform, and now you can offer your customers a seamless shopping experience on your site. We’ve also added fixed cost shipping to our B2B eCommerce platform, and as we continue into 2017, we’ll continue building up our shipping functionalities.
2016 was a great year for TradeGecko, and again, we want to thank you for your support over this past year. We hope you have an amazing year ahead, and we look forward to continuing to help you turn your business dreams into reality in 2017.
We know there’s still a lot we have to do when it comes to making TradeGecko the best it can be, and we know that many of you need specific features for your individual businesses. We just want you to know that we’re listening to every one of your requests, and we still have plenty of great new features and functionalities in our product pipeline, so stay tuned!