Frequently Asked Questions

Wholesalers and distributors are who we serve best. Features like Multi-Warehouse, price lists, TradeGecko Payments or our Private B2B eCommerce Portal, and Mobile Product Catalog & Sales Ordering App form a perfect suite for wholesalers and distributors.

We know that when it comes to wholesale, prices are negotiated with each supplier and customer, therefore we make it easy for you to assign specific prices and discounts to different suppliers and customers.

On top of that, our Private B2B eCommerce Portal allows your customers to login and see only their assigned prices and to purchase products directly from their assigned locations. Spreadsheets form bad inventory management habits because they allow you to change data without any paper trails.

Definitely. TradeGecko lets you see which product is your best seller and lets you connect multiple sales channels to one master inventory that adjusts automatically according to sales, and create sales reports across all channels for comparison.

By integrating your eCommerce platforms to TradeGecko, you can also complete the fulfillment process for sales orders. For example, a pending order received from Shopify would be marked as 'Completed' once it is shipped from TradeGecko. Businesses using 3PL services can also use our 3PL Exporter to send bulk order information across to the vendors for product shipping to take place. Lastly, if you are based in the US, you can use our fulfillment partner, ShipStation.

Not at the moment. Currently, TradeGecko does not handle BOM (Bill Of Materials), which is essential for manufacturing cycles. If you wish to be notified when we release this functionality, please leave your contact or get in touch!

If you are a retailer, TradeGecko helps you sell online to B2C customers through marketplaces or eCommerce integrations such as Shopify, WooCommerce, Magento, Amazon, and many more!  Make sure to check out our Add-Ons Page.

We do not cater to physical retail businesses at the moment though, as we currently don't have a standalone POS integration. However, do note that we have an existing integration with Shopify POS with some limitations. Please get in contact with your support or sales rep to find out more.

Yes. We support multiple warehouses, multiple currencies, and multiple tax types - which are usually the three most important aspects of running an international trade business.

We also allow remote teams to have access to the same account and view updates in real time.

We support businesses with finished goods that aren't unique.

Our most happy customers come from the following industries: 

1. Fashion, Clothing, Accessories and Jewellery
2. Food and Beverage
3. Fitness, Sports and Outdoor
4. Health, Wellness and Cosmetics

Spreadsheets form bad inventory management habits because they allow you to change data without any paper trails.

With an online inventory management system, you can minimize human errors because all data is automatically synchronized across different operations like inventory management, sales and accounting, shipping etc. It eliminates double-entries as all processes are streamlined. For example, stock levels are automatically adjusted when sales are made, sales and purchase orders automatically create accounting records etc.

On top of this, you always have access to the change history to review administrative backlog. Also, your data can be accessible from any place you want to login and by anyone you invite from your team, while managing their permissions and seeing who did what changes.

ERPs are usually not specialized in inventory management and they tend to be quite costly to purchase, install and maintain (we are talking about 6-7 digit costs). They are usually customizable and can streamline more business processes, but they are too complex and costly for small to medium businesses.

New technological advancements and tech business models allow small and medium businesses to use dedicated solutions at cost-effective monthly fees (pay-as-you-go or on-demand, usually 2-3 digit monthly prices). These solutions are also scalable as the business grows, as it is possible to upgrade them at any time.

Being hosted in the cloud (online), they require no installation on-premises and usually allow multiple integrations with other business software hosted in the cloud, offering a streamlined solution.

It is also quite common that a cloud-based solution has a much better design and user experience, since these solutions need to be easy to adopt and understand quickly without any training.

Very easy! You can upload your entire inventory in CSV format into the system. If you have a list of customers or supplier information in your spreadsheet, you can do the same with these as well.

Stock is committed (reserved) when an Order is in the 'Active' state. This deducts stock from the total available stock. Once an order if fulfilled, the stock then leaves the 'On Hand' totals.

Yes. If you want to do bundle promotions or simply bundle sales, we help you choose the parts that go into the selling bundle, and every time a sales is made, the stock of all components will be updated accordingly to the defined proportions. This is useful for wholesalers selling kits / composite products.

TradeGecko also works for one level of assembly manufacturing - linking raw materials to finished products. For example, 5 nails and 5 wooden planks make one table. We do not recommend this feature though if you do complex manufacturing (BOM - Bill Of Materials).

Yes. Because we allow for multiple locations, you can assign stocks to each location you sell to on consignment. We have quite a number of customers using TradeGecko to handle their consignment sales.

No, but we are currently working on it.

Yes. You can return any order and TradeGecko will  synchronize it with Xero, Quickbooks or any other integrated accounting system. For sales channels, Shopify is currently the only channel that can accommodate refunds.  Amazon and other sales channel are being actively worked on for refund support. Please contact us in order to get the latest support information.

Yes we do. Reach out to one of our product experts or your Customer Success Manager for more information on how to get started on Batch and Expiry Tracking.

If you sell through Amazon, you can easily synchronize your inventory and sales data via TradeGecko for advanced inventory management.

Yes, we do all that.

You can even choose which currencies you want to use and we calculate the prices automatically (based on Google exchange rates or your pre-defined rates). Customers can see the prices in their currency, while your accounting records and intelligence reports will be kept in your base currency. All of this is automatically calculated and converted by the system.

For example, if you import coffee from Italy and you sell it in Australia, you can set the Buy Price in EUR, which will be converted in your base currency for approximate costs. Or if you sell to a global market, you can set different prices in different currencies for your various customers.

Regarding price levels, you can, for instance, assign an European customer to the Europe Wholesale Price in EUR while keeping your base currency in USD. Or you can set default discount rates for specific customers, as well as their payment terms. You can also set price levels for customers buying in bulk.

If you own online shops built with Shopify, WooCommerce or Magento you can easily connect them to TradeGecko through our supported integrations.

If you have a custom-built online shop, you can use our API to connect your shop to our platform, and benefit from our inventory management software. Once connected, all inventory and sales information will be automatically synchronized.

In addition, TradeGecko also supports connecting multiple sales channels (for example, a Magento shop, a Shopify shop, and a physical retail shop), as well as connecting multiple WooCommerce shops into a single dashboard. 

Yes. You can bulk import or manually add all your customers and suppliers. You can categorize them, view the order histroy for each one of them (automatically pulled from your sales and purchase orders), assign notes to their profiles, choose how much visibility you allow for each of your colleagues, and many more.

If you keep your accounting records on Xero, you can use our TradeGecko - Xero integration to automatically push invoices related to inventory sales and purchase orders into Xero. In other words, with Tradegecko, you can forget about double entries.

Similarly, if you keep your accounting records on QuickBooks, you an use our TradeGecko - QuickBooks integration to automatically push invoices related to inventory sales and purchase orders into QuickBooks.

Yes. You can generate revenue and profit reports by products in just a few clicks.

The report is easy to follow and you can also view a more detailed list containing sales volume, sales value, COGS (Cost Of Goods Sold), number of orders, average sales value etc.

In addition, you can determine the time range for the report and don't worry about data accuracy. The system is kept up-to-date automatically, thus eliminating human errors.

If you keep your accounting records on Xero, you can use our TradeGecko - Xero integration to automatically push invoices related to inventory sales and purchase orders into Xero. In other words, with TradeGecko, you can forget about double entries.

Similarly, if you keep your accounting records on QuickBooks, you an use our TradeGecko - QuickBooks integration to automatically push invoices related to inventory sales and purchase orders into QuickBooks. 

Yes. Our system will tell you when to order, what to order, and how much to order next based on forecast analysis on your inventory and sales data. This is all made possible through our integration with Lokad, offering demand forecasting and reorder point calculations for free to all TradeGecko customers that have less than 10,000 SKUs.

You don't need to be tech savvy in order to use TradeGecko. Our system is very intuitive and does not require technical training. Our simple dashboard allows you to handle all your business operations from a single place.

Products and contacts can be added through spreadsheet imports, barcode scanning, manual wizard, or automatically pulled from existing eCommerce platforms.

Furthermore, your sales and purchase orders populate automatically with your data.

Moreover, we also allow you to easily track and update your order status with a visual overview or generate reports depending on your needs.

Your data will be hosted on reliable and secure servers that allow backups. TradeGecko uses Amazon Web Services for its data storage, the same servers used by the White House of the United States.

You can also grant different permission settings to different users. For example, a sales rep can only have the ability to create sales orders and not adjust inventory information such as cost. You can also restrict your employees from seeing the sales and profits reports or any other analytics using the same feature.

Feel free to check our data privacy statement.

Yes. We want to help our customers succeed and grow their business, so we offer all technical support and advice, for free, to all our on-trial and paid users.