In an eCommerce world of omnichannel sales, global markets, and increasing customer demands, moving a product smoothly from warehouse to customer is a challenge many businesses face. Complex logistics and customer care needs mean that retailers can’t afford to drop the ball. So how do you handle your orders, which originate in and are bound for a dizzying array of locations – while also growing as a business?
Enter the concept of order management. Instead of addressing each order ad hoc, using an order management approach means that orders are treated holistically as part of the supply chain management system.
An order management system (OMS) is a tool that allows businesses to track sales, inventory, shipping and fulfillment in one place. A strong OMS will also plug into the processes and 3rd party platforms required to get your product from the warehouse to the buyer.
A good OMS will:
Connecting these functions in one automated system means that human error is eliminated – that means no missed orders, forgotten inventory updates, doubling up on communications or over-ordering new stock. With a strong eCommerce order management system, the time spent on organization and communication is slashed, and the stage is set for growth as employees and partners can focus on delivering a great product and customer experience.
Here are our top tips for choosing the right order management system for your business:
Remember that you’re also choosing a business to partner with, for a potentially long time. It is essential to weigh up the relationship as well, based on the interactions you’ve had with team members and by considering customer testimonials.
TradeGecko’s order management system is built to accommodate growing commerce businesses. The cloud-based platform enables businesses to integrate 3rd party APIs (Shopify, Xero, Amazon FBA, ShipStation etc) easily, while managing manufacturing, suppliers, stock, warehouses, shipping, customers and payments all in the one location.