What is order management?

Definition, differences, and principles to guide you

In an eCommerce world of omnichannel sales, global markets, and increasing customer demands, moving a product smoothly from warehouse to customer is a challenge many businesses face.

Complex logistics and customer care needs mean that retailers can’t afford to drop the ball. So how do you handle your orders, which originate in and are bound for a dizzying array of locations – while also growing as a business?

Enter the concept of order management. Instead of addressing each order ad hoc, using an order management approach means that orders are treated holistically as part of the supply chain management system.